Returns, Refunds and Order Issues Policy

Last updated: September 4, 2026

At ōnlē organics, the quality and integrity of every product we send is non-negotiable. We are committed to creating and selling the absolute best-quality supplements and products using only what is necessary and we are equally committed to protecting that quality until each order reaches you.

All Sales Are Final

All purchases from ōnlē organics are final. We do not accept returns or exchanges, including unopened or unused products, one-time purchases, subscription orders, products ordered by mistake, change-of-mind purchases, products a customer decides not to use, or products that do not produce a customer’s desired or expected experience.

Once a supplement, topical, personal-care product, or other wellness product leaves our controlled custody, we can no longer independently verify the temperatures or humidity to which it was exposed; how it was transported, stored, or handled; whether its seal or packaging remained fully uncompromised; whether it was opened, altered, contaminated, or tampered with; or whether it remained within the storage conditions required by our quality standards.

Because we cannot verify these conditions, returned products cannot be placed back into inventory or resold. We will never send a customer a wellness product that has previously left our approved supply and fulfillment chain.

This policy allows us to protect the integrity of every product we sell and uphold the standards our customers trust us to maintain.

Orders Cannot Be Canceled or Changed After Processing

Please review your products, quantities, subscription selection, payment information, and shipping address carefully before placing your order.

Our fulfillment team begins preparing orders quickly. Once an order has processed, it cannot be canceled, refunded, changed, combined with another order, intercepted, redirected by ōnlē organics, returned, or exchanged.

Submitting an email after an order has processed does not cancel or change that order.

Subscription cancellations and changes are governed by our separate Subscription and Cancellation Policy.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please email customercare@onleorganics.com within seven calendar days of delivery.

Your email must include your full name, order number, a clear description of the issue, photographs of the affected product, photographs of the product’s lot information, photographs of the shipping box and shipping label, and photographs showing any visible damage or leakage.

Please keep the product, shipping box, and all original packaging until our Customer Care team confirms that the issue has been resolved. We may need this information to document the issue with our fulfillment partner or shipping carrier.

After reviewing the claim, ōnlē organics will determine the appropriate resolution. Depending on the circumstances and applicable law, this may include replacing the affected product, issuing store credit, or refunding the affected product.

We do not replace or refund products damaged after delivery because of improper handling, use, or storage.

Missing Products

If an item is missing from your delivered order, email customercare@onleorganics.com within seven calendar days of delivery.

Include your full name, order number, photographs of everything received, and photographs of the shipping box and label. Please keep all packaging until the issue has been reviewed.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, first check all entrances, porches, mail areas, parcel lockers, and other delivery locations. Ask members of your household and nearby neighbors whether they accepted it. Allow one additional business day, as carriers sometimes mark packages delivered shortly before final delivery. Contact the carrier using the tracking number provided.

If the package still cannot be located, email customercare@onleorganics.com promptly. We will review the tracking information and explain the available next steps. Customers must cooperate with any carrier or shipping-protection investigation and provide requested documentation.

A package marked delivered is not automatically eligible for replacement or refund. The resolution will depend on the tracking record, carrier investigation, shipping-protection coverage, and applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has processed, ōnlē organics cannot guarantee that an address can be changed or that a package can be intercepted or redirected.

If an order is delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address, the customer is responsible for any replacement product, reshipping charge, carrier fee, or address-correction fee to the extent permitted by law.

Refused and Unclaimed Packages

Refusing a delivery, failing to collect a package, or allowing a package to be returned does not cancel the order or create eligibility for a refund.

Because returned wellness products cannot be placed back into inventory, the product price will not be refunded. The customer is also responsible for any carrier return fee or additional shipping charge to the extent permitted by law.

Digital Products and Course Access

Digital products, course purchases, and course access are final sale. Digital access is delivered electronically, and proprietary educational material cannot be returned.

The ōnlē Rebalance Method course is included at no additional charge with an eligible purchase of the ōnlē Rebalance Method and is also available for individual purchase for $197.

Access to and use of all course materials are governed by our Terms of Service and intellectual-property provisions.

Promotions and Price Adjustments

Discounts and promotional offers cannot be applied retroactively to orders that have already been placed. We do not provide refunds, credits, or price adjustments because a product was offered at a different price or with a different promotion after a customer’s purchase.

Contact Us

For help with a damaged, defective, incorrect, or missing product, email customercare@onleorganics.com.

Include your full name and order number so our Customer Care team can review your request.

Nothing in this policy limits any refund, replacement, cancellation, or other consumer right that cannot legally be limited or waived under applicable law.